Returns & Exchanges

At Green Tea Shops, we strive to ensure the highest quality for our premium tea collections. Due to the perishable nature of our food products, we offer returns or replacements on items that arrive damaged or incorrect within 30 days of purchase.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue with your tea.

2

Provide Documentation

Attach clear photos of the damaged packaging or incorrect product to help our quality control team verify the claim.

3

Receive Authorization

Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and instructions for the next steps.

4

Refund or Replacement

After processing, we will either ship a fresh batch of your selected tea or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing